We want you to be happy with the things you live with. If something isn’t right, contact us before sending it back and we’ll help with the next step.
Returns
Eligible items may be returned within 30 days of delivery. Items should be unused, unassembled, and returned with their original packaging, parts, tags, and inserts.
Final-sale items, gift cards, personalized products, and items that have been used, altered, or returned incomplete are not eligible for a standard return.
Damaged or incorrect
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible. Include your order number and a few clear photos so we can help quickly.
Depending on the situation, we may arrange a replacement, replacement part, store credit, or refund.
Refunds
Once your return arrives, we’ll inspect it and issue an approved refund to the original payment method. Your bank or card provider may need additional time to post the credit.
- Original shipping charges are generally non-refundable.
- Return shipping may be deducted from the refund unless the item arrived damaged, defective, or incorrect.
Exchanges
The simplest way to exchange something is to return the eligible item and place a new order for the replacement you want. This keeps the new item from waiting on the return shipment.
International orders
International return shipping, duties, taxes, brokerage fees, and other import charges may not be refundable. Please contact us before sending an international order back.